Shipping Policy:
We offer shipping services primarily through UPS and Fed Ex, on some occasions when product is less than $250, we will send via USPS.  Ownership of packages turned over to UPS, USPS, FedEx, or any other shipment service used by KWI Clutching (KWI) is transferred to the buyer. We are not responsible for lost, held, misdelivered (to another address), or damaged packages. KWI is not responsible for delivery errors including but not limited to errors from carriers. KWI is not responsible if the shipment is marked, scanned, or tracked as delivered from the shipping carrier and you do not have a package, a package was delivered to a neighbor, a package was left in a location deemed appropriate by a shipper associate, per shipper policy, or a package that was stolen. KWI makes no guarantee that a package delivered by any carrier will follow any instructions provided by KWI. KWI makes no guarantee that a package sent “as signature required” will be delivered as requiring an actual signature.

When checkout occurs, please note any additional request when choosing your type of shipping service in our “Special Instructions” box found on the check-out page on our website. KWI will communicate and/or facilitate any special request made by our customer, additionally KWI makes no guarantee that any request will be completed by the shipping carrier. Including any request that is a part of our online communication when creating a shipping label. (Example: Requesting signature required, or delivery after 5pm, etc.)

Address Information:
The address that you provide to KWI is the address we ship to. We do not ship to PO/APO/FPO box addresses. We ship primarily with UPS and provide tracking information for all shipments. However, KWI uses its sole discretion to use another carrier of choice.  We encourage you to visit the shipper’s website, create an account, and manage your delivery process through them directly.

Shipping Insurance:
For Float Modification clutching we do provide shipping insurance for your purchase when we are sending the finished product back to you.  When sending your clutches to us, we strongly encourage you to purchase shipping insurance for the value listed on your order page through UPS, FedEx and USPS or other carriers. 

Packaging Clutches: When sending your clutches into KWI make sure they are adequately wrapped and secured in the box to not move around and damage during shipping. 

Tracking Information:
We encourage our customers to sign up and complete a shipping profile with UPS, FedEx, USPS or any other shipping carrier used (information provided if other than UPS) with tracking alerts and special instructions to contribute to a successful delivery. KWI makes no guarantee that any tracking alert, tracking updates or any tracking information can ensure proper delivery of your order. Additionally, we encourage you to refuse delivery on any package that is visibly damaged. For a full description of our refund policy including damaged shipments please refer to KWI Clutching’s Exchanges, and Warranty Policy for detailed information as there is a time limit for opening a refund, including damaged goods. We suggest taking pictures immediately of your product and the shipping container it was received in. 

KWI does not allow re-routing of packages while in transit for security purposes, and purposes related to fraud.

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